Refund policy

RETURN WINDOW Customers may request a return within 14 days of delivery. Items must be unworn, unused, unwashed, undamaged, and returned in their original condition with all GLOWÉ and manufacturer tags attached. SWIMWEAR For hygiene reasons, swimwear may only be returned if unworn, with all original tags and hygienic liners intact. FINAL SALE Sale or clearance merchandise, gift cards, personalized items, and products specifically marked FINAL SALE are not eligible for return or exchange. RETURN SHIPPING Customers are responsible for return shipping costs unless GLOWÉ shipped an incorrect, damaged, or defective item. REFUNDS Once a return is received and inspected, approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from an error by GLOWÉ. Allow approximately 5-10 business days after inspection for processing, plus any additional time required by the customer's financial institution. DAMAGED OR INCORRECT ITEMS Customers should contact GLOWÉ within 3 days of delivery regarding damaged, defective, or incorrect merchandise and provide photographs of the item and packaging when requested.